Frequently Asked Questions?
We've got the answers!
What is the shipping and return policy?
All sales are final sale. Unfortunately, we are unable to provide returns at this time. If your order arrives damaged or broken, please let us know as soon as possible. We will refund your order amount or replace your product.
All candles are made to order. The candle will need to rest for 3 days before it is ready to ship to avoid any issues such as cracking or potential melting. Processing and shipping takes about 5-7 days in total. This excludes Sundays and Holidays.
What if my products come damaged or defective?
Lovely Lumination Candles would like you to be completely satisfied with your purchase. Your happiness is our highest priority. If your products arrive damaged or defective, you have up to 14 days after receiving your order to report the damages, any time after the 14 day period, you won't be eligible for a refund or replacement due to the nature of the products. If you feel that you have received a faulty or defective product, please email us with photos of the damages at email@example.com within the 14 day period.
How can I track my order?
Once your order has processed, you will receive a tracking number with your shipping confirmation email. All orders are shipped via USPS, please allow up to 48 hours for USPS to scan in and for the system to start updating the tracking of your order. You will receive either another email or text when the order has been delivered as well.
Can the tins be repurposed?
When your candle reaches 1/4 of wax remaining, discontinue use of the candle. Clean out the tin using water and soap. Once cleaned, your tin can be used for whatever you like. OR you can send your tin back to us! Whenever you send back a tin, you will receive a discount OR free candle.
Are your candles vegan?
Yes, our candles are considered vegan. We use all natural soy wax and we don't add any toxic chemicals that has been tested on animals.
What is the best way to burn my candle?
Please visit our 'Candle Care Tips' page for details on how to best care for your candle!